Client

Homefield Investments

Industry

Fitness

Timeframe

3 months from initial planning phase to testing, training and delivering a fully completed project.

Homefield Logo

Key Outcomes

  • The client was presented with a bespoke CRM system that matched their requirements exactly along with additional components that we suggested to improve efficiency and functionality.
  • The sales team have access to their personalised dashboards allowing them to view:
  • Sales against target/forecast
  • Potentials/Pipeline Tracking
  • Client Re-books (view of work completed by each client year on year)
  • Live events happening this week/next week
  • Follow Up report (for scheduled calls or action points with clients)
  • Have reportable fields including sector, company size, location, services, job title, referred by options.
  • The Sales Director can now produce reports within seconds, and see who is performing best, individual and overall sales/targets and use this to highlight where further training is required.
  • The Financial Director has integrated XERO (accounts system) within the CRM so the sales team can view invoices in one place (and be notified when they are paid/overdue)
  • The efficiency of the combined systems has improved performance by around 60% (compared to using two separate systems).
Our new CRM system has revolutionised the way we operate and has saved us so much time. The team can now self-manage their accounts and prospects from their dashboard and can easily see where they are against target. It also allows us to be really proactive with managing the team and providing extra support to those who require it. It’s been great linking the CRM with XERO as we now have a really efficient process to view invoices and client spend

Strategy & approach

Our client had been exploring options for a CRM system for several months but got frustrated with systems that were either too complex or ones that couldn’t be adapted to match their requirements. Our starting point was to understand what the key components of the CRM were and how this would integrate with their operations system. We then looked at user types to ensure that the framework was suitable and flexible for future developments. 

ops system dashboard

Once this had been completed, we then moved on to their reporting requirements to allow the client/employees to produce key reports instantly and provide a ‘master report’ option to show all key fields in one place

During this process the client changed their accounts system to XERO, so this was an additional application link as part of the wider project.

A beta version was ready for testing within two months and this was followed by 2-3 weeks of amendments, improvements and bugs/fixes. The final week of the project involved our team being onsite to help with implementation and training.

Do you have a project, an idea or a business challenge?