Client
Healthy Performance
Industry
Fitness
Timeframe
8 weeks from initial planning phase to testing, training and delivering a fully completed project.
Key Outcomes
- Bookings can be made in less than 30 seconds in a few very simple steps.
- Upon booking, confirmation is sent via SMS/email along with a calendar invite.
- Admin access allows the client to self-manage the whole system without any ongoing support/training including adapting communication templates so that different event types can be created.
- Logos can be added to each booking system to personalise the employee journey.
- Uptake is visible to admin level users, with a red, amber, green colour scheme to re
- Users can manage their bookings where they are able to cancel/rebook very easily.
- A unique ‘Register Interest’ campaign can be set up to allow clients to assess interest before launching an event
We were being asked by clients to use a booking system and we couldn’t find one that was flexible enough to incorporate our requirements. After speaking with Paul and his team, we knew we had found the right partners and within 8 weeks Lemon Squeezee delivered the best and simplest booking system we could find. Bookings are made in less than 30 seconds and administration level access can monitor uptake at any time so we can work much smarter for clients. It’s now something that sets us aside from others in the industry!
Strategy & approach
Our client manages thousands of events each year and to help with communication across their client base, they felt they needed a bespoke booking system to improve management and the user experience. The initial discussion was based on how the system would operate to allow for speed and efficiency. Once this had been determined, it was full steam ahead into the employee journey, integrating an SMS service and email application so that employees received immediate confirmation of their booking details along with a 24hr reminder.
After completion of this element of the project, the admin/user journey part of the application was developed which was very bespoke and included a range of very specific concepts to ensure it could be a self-managed system. Along the build process, it was requested that a new ‘Register Interest’ feature was included, so that clients were able to assess interest before investing in a service, which has proven to be extremely popular, especially with new clients who haven’t used their services before.